Legal
Terms of Service
These Terms of Service govern your access to and use of SaintsLink products, websites, applications, APIs, software, digital services, subscriptions, customer accounts, and future offerings.
Please read these terms carefully before using our services. By accessing or using SaintsLink, you agree to these terms.
1. Acceptance of Terms
By using SaintsLink, you accept these Terms and agree to comply with them. If you do not agree, do not use our products or services.
2. Scope
These Terms apply to all SaintsLink products and services, including Flow CRM, Bookly, Sentinel Nexus ERP, SaintsLink Business OS, POS systems, AI applications, customer portals, internal dashboards, APIs, mobile apps, marketplaces, Academy, research platforms, and future products.
3. Eligibility
You must be legally authorized to enter into a contract in your jurisdiction and at least 18 years old, or the minimum age required by law. If you use SaintsLink on behalf of an organization, you represent that you have the authority to bind that organization.
4. Accounts
To access certain features, you must create an account and provide accurate information. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.
If you suspect unauthorized access to your account, notify us immediately.
5. User Responsibilities
You agree to use SaintsLink only for lawful business purposes and in compliance with applicable laws. You must not use our services to harm others, infringe rights, or violate any agreement.
6. Acceptable Use
You may not use SaintsLink to upload, transmit, or store content that is illegal, offensive, abusive, fraudulent, or infringing. You may not attempt to bypass our security, interfere with our services, reverse engineer our products, or use our systems in a way that harms our infrastructure.
7. Software Licenses
Subject to these Terms and your payment of applicable fees, SaintsLink grants you a limited, non-exclusive, non-transferable license to use the services for your internal business operations.
All rights not expressly granted remain with SaintsLink and its licensors.
8. Intellectual Property
SaintsLink retains ownership of all intellectual property in the services, including software, designs, documentation, trademarks, and content. You may not copy, modify, distribute, or create derivative works without our permission.
9. Customer Content
Customer Content remains owned by you or your organization. You are responsible for the lawfulness, accuracy, and security of any content you upload, store, or process through SaintsLink.
We may access your Customer Content only as necessary to provide support, comply with law, or maintain the service.
10. AI Services
When you use SaintsLink AI features, you agree that we may process your information to deliver, improve, and analyze AI capabilities. AI results are provided for business use and may require validation depending on your context.
We are not responsible for decisions made solely on AI outputs without human review.
11. Subscriptions
Subscription services are offered under the plans and fees described in your agreement or order form. Your subscription continues until canceled in accordance with these Terms.
12. Pricing
Prices are set in the order form or through our platform. We reserve the right to change pricing for new subscriptions and to notify you of pricing changes for renewals.
13. Billing
Payment is due when invoiced or according to your payment schedule. You authorize us to charge your payment method for all fees, taxes, and authorized expenses.
14. Taxes
Unless otherwise agreed, you are responsible for all taxes, levies, duties, and similar governmental assessments associated with your use of the services, except for taxes based on our net income.
15. Renewals
Subscriptions automatically renew for subsequent terms unless either party cancels in accordance with the agreement or applicable notice period.
16. Cancellation
You may cancel your subscription at any time through your account settings or by contacting support. Cancellation takes effect at the end of the current billing period unless otherwise agreed.
17. Refunds
Refunds are available only as expressly provided in your agreement or on a case-by-case basis. Unless required by law, fees paid are non-refundable.
18. Service Availability
We strive for high availability, but we do not guarantee uninterrupted service. We may perform maintenance or updates that require temporary downtime.
19. Beta Features
Beta features may be offered for evaluation and may change or be withdrawn at any time. Such features are provided "as is" and may not be covered by service level commitments.
20. APIs
API access is subject to usage limits, security requirements, and additional terms. We may modify, restrict, or discontinue APIs with notice.
21. Third-Party Integrations
Our services may integrate with third-party applications and services. Your use of those integrations is subject to the third party's terms and privacy policies.
22. Security Responsibilities
You are responsible for securing your account credentials, managing access to your data, and following good security practices. We provide security controls, but you must use them responsibly.
23. Confidentiality
Each party agrees to protect confidential information disclosed by the other party and use it only for the purposes permitted by these Terms.
24. Suspension
We may suspend or restrict access to the services if you fail to pay fees, violate these Terms, or when necessary to protect our systems, customers, or the service.
25. Termination
Either party may terminate for material breach if the breach is not cured within the applicable cure period. We may also terminate services for convenience with notice where permitted by your agreement.
26. Limitation of Liability
To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, loss of business, or lost data.
Our total aggregate liability for any claim arising from these Terms will not exceed the fees paid by you to SaintsLink in the 12 months preceding the claim.
27. Warranty Disclaimer
Except as expressly stated, the services are provided "as is" and "as available." SaintsLink disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
28. Indemnification
You agree to indemnify and hold SaintsLink and its affiliates harmless against third-party claims arising from your use of the services, your breach of these Terms, or your Customer Content.
29. Force Majeure
Neither party will be liable for delays or failures caused by events beyond its reasonable control, including natural disasters, outages, labor disruptions, acts of government, or cyberattacks.
30. Governing Law
These Terms are governed by the laws of South Africa. Any dispute arising under these Terms will be resolved in the courts of South Africa, unless otherwise required by mandatory local law.
31. Dispute Resolution
If a dispute arises, the parties agree to try to resolve it through good-faith discussions before pursuing formal legal action.
32. Changes to Terms
We may update these Terms from time to time. We will post the updated Terms on this page and notify you as appropriate. Continued use of SaintsLink after changes means you accept the revised Terms.
33. Contact Information
If you have questions about these Terms, contact us at:
Email: hello@saintslink.com
Address: SaintsLink, South Africa